SHIPPING POLICY

All Orders made before 8:30 am each day (Monday to Friday) are packed and sent the same day.

(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)

Canada Orders : If you have not received your items within 5 working days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! Resulting in your parcel to be waiting for you at your nearest post office for collection.
International orders: If you have not received your order after (Express- 6 working days) & (Standard- 15 working days), please track your package to find its location and call your national postal service with your tracking number.

Note- TBL does not operate on Public Holidays, any orders placed during this time will be dispatched the following working day.

 

If you are not home at the time of your order’s delivery, you will be left a calling card.
Canada customers: Your order will be redirected to your local post office and you can collect the package from your local post office with your Photo ID.
International customers: Please contact the shipping provider in your country to reschedule re-delivery for when best suits you.

 

- Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.
- You will be sent a unique tracking code for your package that can be tracked online.
- Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
- If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

 

Customers can be charged for buying & importing product into their country

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.