RETURN POLICY

RETURN POLICY

Our Store Return Policy states that refunds and store-bought returns are not accepted. Additionally, exchanges are only allowed for in-store purchases. If your purchase was made online, we will offer you store credit .

If you are unhappy with your purchase, you may bring return the item to our shipping address within 30 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached. 

Please take due care when trying on any product/s. (Item/s manually defected/ that does not comply with our returns policy will be declined/ returned).

TBL is not responsible for return shipping costs.We do not issue Store credit or refund on original shipping charges.

If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

WHAT CANNOT BE RETURNED

All Sale items can NOT be returned (Excluding full priced items purchased using a discount code) 

For Safety/ Hygiene purposes, the following can not be returned:

• Accessories (Any products within Accessories category)
• Lingerie
• Swimwear (without a hygiene sticker) 

RECEIVED A FAULTY ITEM?

• Not to worry! If you have received a faulty Item, please email our Customer Support team (within 5 days of receiving package) via (queenmornfolu@gmail.com) to be instructed what to do PRIOR Shipping your return. 
• You will not be reimbursed Returns fee's if our Support team have not advised you Via email, prior returning the faulty package.
• Be sure to use a traceable delivery method for returning your item/s, as TBL is not held responsible for lost/ damaged returns in transit.